Subscription, cancellation and withdrawal terms for STATIQ

Version 1.2 · Effective from: 2026-10-08 · Supplier: JIWA HOLDING AS

1. Plans and pricing

The account starts on Free, which is not a subscription and costs nothing. Free provides one user and one active team. The opponent is recorded at team level without a shot chart, and the PDF can be previewed while the game is open. A Free game cannot be finalized or saved and is ended with “End without saving”.

STATIQ has four configured paid tiers: Single, Multi, Team and Club. Single includes one user, Multi three, Team seven and Club twenty. All users with write access can record their own games simultaneously. Multi allows up to three participants in the same game, while Team and Club allow up to six. Tournament and federation arrangements are agreed separately according to the number of users and simultaneous games. Tiers may be offered with monthly or annual billing. A tier and billing period are only available for purchase when displayed as an active purchase option in the relevant channel. The current price, including VAT, and commitment period are shown before purchase confirmation. Price changes for later periods are notified at least 30 days before taking effect.

The subscription belongs to the workspace. Only its owner can purchase or cancel the subscription. An active, unused member invitation reserves one seat for seven days. On downgrade, read access and previously saved history are retained, while members exceeding the limit become read-only.

2. App Store purchases (iOS)

When subscription purchases are enabled in the iOS app, Apple handles purchases, renewals, cancellation and refunds under Apple's terms. The subscription renews automatically until you cancel it in Settings → Apple ID → Subscriptions at least 24 hours before the period ends. “Restore purchases” in the app retrieves previous purchases. Refunds are requested from Apple (reportaproblem.apple.com).

3. Web purchases (Stripe)

When subscription purchases are enabled on the web, payment is made through Stripe Checkout using a card or other methods displayed at checkout. The subscription renews automatically. You can manage or cancel it at any time in the customer portal (“Manage subscription” on the account page). After cancellation, you retain access until the end of the paid period. Access until the end of the paid period also applies to App Store subscriptions; these are managed through Apple as described in section 2. When the paid period ends, the workspace moves to Free. Cancellation does not trigger automatic deletion. Previously saved history remains readable, exportable and deletable.

4. Right of withdrawal (consumers in Norway/EEA)

You have a 14-day right of withdrawal from the date of purchase. For App Store purchases, this right is exercised through Apple.

For web purchases, use [“Withdraw from contract”](/angrerett). Enter your name, identify the contract you wish to withdraw from and provide the email address for the receipt. Check the details and select “Confirm withdrawal” to send the notice. The receipt contains your notice and the date and time it was received. It confirms receipt of your notice, not that the refund has already been completed.

You may instead send a clear notice to support@statiqsport.com or use the model form below. Sending your notice before the withdrawal period expires is sufficient. [Download these terms and the withdrawal form](/angrerett/skjema?locale=en) as a text file you can keep.

We process refunds manually and reimburse without undue delay, no later than 14 days after receiving your withdrawal notice. We use the same payment method as for the purchase unless you have expressly agreed otherwise, and charge no reimbursement fee.

A proportionate amount for the service supplied before your withdrawal notice may only be charged if we can document your express request to start before the withdrawal period expired, that you received the required statutory information and that the other legal conditions are met. Recording games alone is not such a request.

5. Access during payment problems

After a failed renewal, we provide a short payment grace period (“grace”/“billing retry”) during which access is retained while the provider retries. The workspace then moves to Free. Previously saved history is retained and remains readable, exportable and deletable.

6. Two active subscriptions

If you have active subscriptions in both the App Store and Stripe, the account page displays both so you can avoid double renewal. We do not automatically refund overlapping periods, but will help if you contact us.

7. Contact

Contact support@statiqsport.com first. If the matter is not resolved, consumers may submit the dispute to the Norwegian Consumer Authority (Forbrukertilsynet) for mediation. In a cross-border dispute within the EU or EEA, consumers can contact the consumer centre in their country of residence through ECC-Net. The Norwegian centre is Forbruker Europa.

Appendix: model withdrawal form

Complete and return this form only if you wish to withdraw from the contract.

To: JIWA HOLDING AS, 832 249 092, c/o Patrik Rusthan Widenqvist, Jernbanegata 8, 1606 Fredrikstad, Norway. Email: support@statiqsport.com.

I/We (1) hereby give notice that I/We (1) withdraw from my/our (1) contract for the supply of the following service:

(1) Delete as appropriate.

This document applies to STATIQ users.